Warranty Policy

Most of the footwear that SOLE Shoes carries has limited warranty coverage against manufacturer's defects in materials and workmanship for a period ranging from three months up to a maximum of one year, depending on the warranty policy of the parent company and the condition of the item. Products that show excessive wear, or are damaged, will not qualify for any warranty coverage regardless of age. 

Exception: Items purchased at clearance prices have a ONE MONTH WARRANTY - regardless of brand.

Customer is responsible for return shipping costs.

All warranty inquiries must be accompanied by the original receipt - no exceptions.

NO WARRANTY: 

• Zipper breakage/disfunction is generally a result of wear and tear and is not included in warranty coverage.
• Wear and tear, including but not limited to, soles, laces, zippers etc. is not covered by warranty. 
• Variations in colour or other deviations that are the result of the inherent nature of using natural materials such as leather or natural rubber in the manufacturing process are not considered defects.
• Cork footbed breakdown. We sell many brands of sandals that feature a composite cork/latex footbed. Due to the nature of the materials used for their superior natural qualities, these sandals require proper maintenance. Breakdown due to lack of protective maintenance or wear and tear is not covered by any warranty. 
• We do not have a fit guarantee, therefore improper sizing or fit is not covered by any kind of warranty. Please ensure your footwear fits you correctly before you wear it and/or before too much time has passed for you to return it. Please see our Return Policy for details.

After SOLE Shoes assesses an item, and if we ascertain that it may qualify for warranty coverage, we will first contact the parent company for approval and then either repair, replace or credit you for that item, in that order, and at our discretion. 

If you think your item meets warranty requirements and you have your original receipt please contact us at info@soleshoes.ca to get approval before mailing the item to us. In most situations a photo of the defect will be requested via email.